Refund policy

Return & Refund Policy

At WIBO Mauritius (wibo.mu), customer satisfaction is important to us. However, due to the nature of cosmetic products and hygiene considerations, we apply a strict return and refund policy.

Please read carefully before placing your order.

1. No Returns on Opened or Used Products

For health and hygiene reasons, we do not accept returns or exchanges on any cosmetic products that have been opened, used, tested, or tampered with, even partially.

This policy applies to all makeup, beauty, and personal care products sold on our website.

2. Eligible Returns (Limited Cases Only)

Returns will only be accepted in the following cases:

  • You received a damaged product

  • You received the wrong item (different from what was ordered)

To be eligible:

  • The product must be unused, unopened, and in its original sealed packaging

  • The issue must be reported within 48 hours of delivery

  • Clear photos and/or videos must be provided as proof

Claims submitted after 48 hours will not be accepted.

3. Non-Returnable Situations

We do not accept returns or refunds for:

  • Change of mind

  • Incorrect shade, color, or product choice

  • Product expectations not matching personal preference

  • Allergic reactions or skin sensitivity

  • Delivery delays caused by courier services

  • Minor packaging imperfections that do not affect product use

Customers are advised to carefully review product descriptions, images, and shades before purchasing.

4. Return Shipping

  • Return shipping costs are entirely the responsibility of the customer

  • We do not offer pick-up services

  • Items returned without prior approval will not be accepted

5. Refunds & Replacements

Once an approved return is received and inspected:

  • We may offer a replacement or store credit

  • Cash refunds are not guaranteed and are issued only at our discretion

  • Shipping fees are non-refundable

Refunds or credits (if applicable) will be processed within 7–10 business days after inspection.

6. How to Request a Return

To request a return, please contact us at:

hello@wibo.mu

Include:

  • Order number

  • Description of the issue

  • Clear photos/videos of the product and packaging

7. Policy Acceptance

By placing an order on wibo.mu, you confirm that you have read, understood, and agreed to this Return & Refund Policy.